Warranty

Our Promise Of Quality

Speck Travel luggage and backpacks are made to help lighten the load of your business-travel. That’s why every piece is performance tested, at fully loaded capacity, using our rigorous quality control standards that represent the demands of frequent travelers.

What Is Covered?

Speck Travel warrants that its products listed below (the “Product” or the “Products”) will be free from defects in workmanship and materials under normal use for the period listed below (the “Limited Warranty Period”).

Lifetime Warranty Period: Lifetime of product

  • Business Backpack
  • Travel Backpack
  • 22-inch Carry-On
  • 26-inch Upright
  • 29-inch Upright

Who Is Covered?

This lifetime warranty is non-transferable and covers only the original end-user purchaser. An original or copy of a sales receipt or email confirmation from www.specktravel.com is required for warranty service. This limited warranty does not cover products purchased from unauthorized retailers (including, without limitation, online 3rd party sellers who sell on auction sites). Online sales auction confirmations are NOT accepted for warranty verification.

What Is Not Covered?

  • Normal wear and tear of product use
  • Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
  • Use of the Product other than for its intended purpose
  • Damage caused by improper or unauthorized repair or maintenance
  • Speck Travel product that has been modified or altered
  • Any product that is not manufactured by Speck Travel (including, without limitation, any non-Speck Travel product that is used in connection with the Product)
  • Any product that is not purchased from a Speck Travel authorized retailer

Warning About Unauthorized Sellers

Many resellers who sell through Amazon.com or other online sites are not authorized retailers or resellers of Speck Travel products. When purchasing Speck Travel luggage, it is important to note where the product is being “shipped from and sold by” which is stated in the header of each product. Warranties are only available for Speck Travel sold by authorized sellers. Please contact Speck Travel directly before you make your purchase if you are uncertain if you are purchasing from an authorized retailer.

WARRANTIES ARE NON-TRANSFERRABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY AND CRAIGSLIST, ARE NOT COVERED BY SPECK TRAVEL’S WARRANTY.

How To Make A Warranty Claim

Warranty claims must be made directly to Speck Travel. View our FAQ page for information on how to submit your warranty claim. For customer assistance please call us at 877-801-8796, contact us, or email us: customerservice@specktravel.com. Please do not send your Product directly to Speck Travel without first contacting customer service, as this might only delay the process.

Once a Speck Travel representative receives your product, they will evaluate your claim (typically within 7-10 business days) to determine whether the returned Product is covered by the limited warranty. If Speck Travel determines that there is a warranted defect in the Product, Speck Travel will, in its sole option, remedy the defect as set forth below. Speck Travel is not liable for Products that are damaged or lost in transit to Speck Travel. We recommend that you ship your returned products to Speck Travel via a trackable shipment method. You are responsible for customs fees, including, but not limited to, taxes, duties and brokerage.

All Products returned to Speck Travel will be subject to review for authenticity. Products determined to be counterfeit will be confiscated and turned over to Speck Travel’s legal department for action.

Sole & Exclusive Remedy

Your sole and exclusive remedy for a breach of this limited warranty, and Speck Travel’s sole and entire liability is, at Speck Travel’s option, to repair or replace the defective Product. If the Product was purchased directly from our on-line store, you may request a refund for the purchase price of the defective Product if your claim is submitted within 100 days of the purchase date. Speck Travel reserves the right to send you a replacement Product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement Products will be furnished only on an exchange basis. Replacement Products are warranted (as specified above) for the remainder of the original applicable Product Limited Warranty Period.

Warranty Disclaimers

Except as expressly set forth above in the applicable limited warranty, Speck Travel disclaims all other express or implied warranties to the extent permitted by law and specifically disclaims and excludes all implied warranties, including, without limitation, the implied warranties of non-infringement of third-party rights, merchantability and fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranties is limited to the durations of the applicable warranties set forth in this limited warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice.

Limitation Of Liability

In no event shall Speck Travel or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Product, including, without limitation, property damage, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the Product, even if Speck Travel has been advised of the possibility of such damages. Speck Travel has no liability for any damage or destruction to consumer electronics devices or other personal property that are in the Products, including, without limitation, laptops, cell phones, smartphones, tablets, MP3 players, DVD players or handheld devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Speck Travel and any of its authorized suppliers shall be limited to the amount actually paid by you for the Product. Some States and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Free 100-day Trial

Speck offers you a free trial period for 100 days with purchase of the Speck Business backpack, the Speck Travel backpack, 22-inch Carry-On, 26-inch Upright, and 29-inch Upright luggage and we stand behind it with a limited lifetime warranty.

Limited Lifetime Warranty

Speck Travel products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Speck Travel product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Speck Travel will replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example).

To create a Repair Request, please call Speck Travel customer service at 877-801-8796 or email at customerservice@specktravel.com.

Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.

This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.